Both OpenAI and Microsoft signaled outages on Monday, and there were no reports tying the incidents to one another. OpenAI said ChatGPT Work had higher error rates and slower responses for about three hours, while Microsoft said it was seeing problems with Exchange Online.
On its status page OpenAI warned, "Users across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work." The page added, "We are continuing work on implementing a mitigation." The ChatGPT account on X posted, "ChatGPT Work isn't working right now," and followed with, "Sorry about that, we're working on a fix!"
Microsoft posted via its 365 status account on X, "We've confirmed that users may experience degraded functionality with various Exchange Online functionalities," and added, "We're reviewing service telemetry and diagnostic data to isolate the source of the issue."
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The outages drew real-time user reports: Downdetector showed over 1,100 reports for OpenAI at 2:24 p.m. ET on Monday and then close to 4,600 reports tied to Microsoft Outlook shortly after, with both counts peaking earlier that day. For investors, those spikes are a reminder that major cloud and AI services can face interruptions even as companies expand their product lines and relationships - including Microsoft's early 2019 $1 billion investment in OpenAI that grew to $13 billion, and the firms' shift toward competitive roles in recent months.
